Part 2 of 3: Step Up For Top Performing Employees
One area where you can really beat the competition is with friendly, helpful, swift customer service.
Excellent customer services start with your employees.
They need to be trained at being nice to people, being helpful to people , saying thank you to people and asking people to come back.
Employees should:
- Have a pleasant, professional appearance
- Smile a lot and be happy when with a customer
- Be courteous
- Be excellent listeners
- Be patient with customers
- Understand that the customer is the prime focus of what they are trying to accomplish
- Are opportunistic and creative in finding ways to serve
- Be patient
- Be responsive to customer needs and comments
- Be efficient and helpful
One idea is to create a Customer Service Index using the above criteria to rate your employees on a scale of 1 to 10 in each area.
Have your employee’s rate themselves and rate each other, anonymously. Have focus group sessions to reinforce your Customer
Service Index and listen to your employees’ ideas about how to do this the best way.
Remember that every employee, no matter what their position, represents your company and customers will judge you on the human being they interact with—whether it’s the person who shakes their hand or answers the phone.
Alchemy Network's Blog 